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With our Guaranteed Buy-Back programme, a software product can now
truly be an investment!
Programme
Summary
As a customer of Software Exchange,
you may now sell back the software you’ve acquired from us and recover at least
15% of what you’ve
invested. In some cases, the value could be as high as 100%. With Guaranteed Buy-Back, we aim to help lower your total cost of ownership (“TCO”)
in newer, better technology.
Programme
Details
Since
1 December 2004, many of our software products are tagged
with a value, called the “Exchange Value (“EV”)”. This
is the amount you may redeem when you “sell back” the
product previously acquired from the Software Exchange group of
companies, within a designated period of time (the “Redemption
Period”). You may use the EV as a form of credit for future
purchases or convert it into cash.
The current redemption period is three
(3) years, and the guaranteed
base EV rate is 15% of the value of the prevailing version
of similar product.
This means you should be receiving at least
15% of its purchase price when you sell your software back to us within three years from the day it’s purchased.
EV of some products could be as high as 50%, depending
on their lifecycle and popularity at the time of redemption.
For example, if you acquire
a Microsoft® Windows® Server
2003 R2 Standard Edition 5-Client from us at S$1,700
now and sell it back to us less than three years later, assuming there isn’t any
succeeding version and the software is still in great demand, you’d be given S$850.
Otherwise, you’ll be offered the guaranteed 15% EV. Click
here
to view EV rates that apply to back versions.
How You Could Get 100% of Your Software Value Back
The pricing of many software products increases over time. So, by
pegging the EV to the current version, your software investment would be enhanced. To illustrate
this, an Adobe® Acrobat® 5.0 in year 2002 was priced at S$430, while the current
Acrobat® 8 Professional is S$690. Thus, the EV of Acrobat® 5.0 is S$103.50 or 24%
of its price, as it’s computed based on version 8. Click
here for more examples, and see how a customer got back 100% of what he’d
paid earlier. View
this for frequently asked questions we’ve been getting.
The good news is:
The
three-year Guaranteed Buy-Back is offered free-of-charge as
part of the Software Exchange iCARE
Programme, exclusively to clients of Software
Exchange.
Guaranteed Buy-Back+
If
you wish to extend the redemption period from three to five (5) years,
you may
subscribe to Guaranteed Buy-Back+, with just an additional 3%
of the software
sale price. Do tell us about your intention before you order your product.
Guaranteed Buy-Back Process
When you acquire a software product from Software Exchange
- Check for a yellow sticker label on
the packaging. The purpose of this
label is to help you quickly identify products qualified for Guaranteed Buy-Back.
- After installing the software on your
computer, put all contents,
e.g. installation disk, end-user licence
agreement, user’s manual, registration
card, etc., back into the box.
- Store your software product in a safe
place as it’s now your asset – and has an Exchange Value!
When you wish to exercise your Buy-Back
- Contact us on your desire to return your
software product, and provide us the “Buy-Back ID” found on the yellow
sticker label. We’d then provide you its EV.
- Ensure you completely remove the product
you’re offering from your system before
presenting it to us.
- Some products may require a written
transfer approval from its publisher. Once the transfer is approved,
payment shall then be disbursed to you immediately.
- In general, the buy-back process should take less than
60 days.
Some Exceptions
Not all software
products are
eligible
for Guaranteed Buy-Back though, here are a few instances:
- Products
carrying non-transferable clauses
in their end-user licence agreement.
- OEM
(Original Equipment Manufacture)
software, or products bundled with
a hardware or system that has specific
restrictions on licence transfer.
- Subscription-based products.
- Full package
or volume licence products in incomplete condition. If you wish to find
out more,
contact your nearest Software Exchange office right now!
Note: Software Exchange
reserves the right to review its Guaranteed Buy-Back
policies, including the list of eligible products, at any time, without notice. Software Exchange
and any third party mentioned on this site shall not be liable
for any claims whatsoever arising from
the use or inability to use this programme at all times.
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